Urbanite Theatre is an equal opportunity employer and does not discriminate based on race, color, marital status, religion, gender, age, sexual orientation, veteran status, national origin, genetic information, or physical or mental disabilities which do not prevent performance of essential job tasks. Urbanite Theatre is committed to recruiting, supporting, and fostering an equitable, diverse, and inclusive community of outstanding staff members and volunteers.

Those who share this goal are encouraged to apply.

​

​

Patron Services Manager

Seeking a part-time customer service representative to manage ticketing and box office.

 

Reports to: Both Artistic Directors

Hours: 16-25 hours/week, including some evenings and weekends

Wage: $18/hour

​

Key responsibilities:

● Box Office: Acts as primary customer service representative on the box office phone line for all ticketing and theater queries. ● Must be available Monday-Friday 12noon to 4pm.

 ● Manages all complimentary tickets for staff, press and artistic team.

● Email: Acts as primary manager of info@urbanitetheatre.com email address by responding to all general email inquiries, including ticketing requests and questions. Distributes personal inquiries to appropriate staff.

● Front of House: Serves as house manager for a designated number of performances per week. Organizes master front of house schedule and ushers.

​

Qualifications:

● Background in customer service

● Background in cash handling preferred

● Have good verbal communication skills 

● Have tact and diplomacy in all interactions

● Work independently and accept responsibility for designated assignments

● Willingness to work as a member of a team

● Proficiency with computers, AudienceView ticketing software (as trained)

● Availability to work Monday-Friday 12-4pm, as well as occasional weekends and evenings

​

To apply:

Send resume to submissions@urbanitetheatre.com with “Patron Services Manager” in the subject line.

 

No phone calls please.

​

​